FAQ

  • Who needs to fill out an application?

    Any adult who is a voucher holder. If a non-voucher holder adult, 18+, who will be living in the home will need to have their information listed on the application.

  • Do you run background checks?

    Yes. If your application is selected prior to moving forward, a background check will be run.


    If you have any concerns about what may be on the background check, please discuss this with us prior to submitting your rental application.

  • Do you require a security deposit?

    Yes. The amount varies per rental and more information is provided with each listing. 

  • How long is the lease term?

    The initial lease term is for one year. Our leases automatically renew for an additional year unless termination is submitted per the terms of the lease. 

  • How quickly can I move in?

    Please see the listing for move-in date requirements. 

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information (if needed).
    4. Submit and track maintenance requests.
    5. Communicate quickly and efficiently with the landlord.

  • If something is broken, will you fix it?

    We will always fix everything that is our responsibility as outlined in your lease agreement. 


    If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

  • How often is rent due and how can I pay it?

    Rent is due monthly on the 1st of each month.


    Depending on the property, you may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).


    One-time payments may also be available in your tenant portal. 


    If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 


    Alternatively, you can mail payment to our office as long as it arrives by the due date. 

  • How do I access my Tenant Portal?

    If the tenant portal is enabled for your property, you will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

  • Are you accepting any new landlords and rentals to manage?

    To ensure the same high level of service and quality, we may only accept new properties if we have the capacity depending on the time of year.


    Our main goal is to help manage your properties, remove all the stress and headaches, free up your time, and generate passive income on your real estate investments.


    Please contact us to check if we have availability to manage new rentals for you.

  • What is your management fee?

    We will work with you to find a management fee structure that works for your rentals and is a win-win for everyone.

  • Where will my property be advertised?

    We list your rentals on high traffic sites such as Zillow, Trulia, Hotpads, Dwellsy, RentalSource, and more.  


    We will also market them here on our website and other channels as needed to ensure full occupancy and maximum return.

  • How often will I receive distributions & how are they made?

    Owner's distributions are typically disbursed by the 15th of the following month by either check or ACH.

  • Do you screen the tenants you lease to?

    As part of our rental applications, we also request background checks via TransUnion paid for by the tenant's application fee. This includes criminal history, eviction history, and a credit report to ensure we bring in the best tenants.

  • Can I login to an owner portal to view payments?

    Yes, not only do our owners each have access to an online portal, so do our residents. This makes things like maintenance requests, and owner statements so much easier and transparent between all parties.

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